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Your customer data in safe hands.

You share your customers’ names and addresses with us, and we handle them with care: storage in the Netherlands, a retention period you set yourself and a data processing agreement with every customer.

Arrange the data processing agreement Read the privacy statement

How we handle your data.

Stored in the NetherlandsYour recipients’ data is stored on servers in the Netherlands.
Then anonymisedYou set the retention period yourself, with a minimum of 20 days. After that, personal data is anonymised. Want to change the retention period? Just get in touch.
Data processing agreementWith every customer whose customer data we process.
Secure hostingWith an ISO 27001-certified partner in the Netherlands, using encrypted connections.
Only what’s neededYou decide which fields you supply for your cards.

Arrange the data processing agreement.

  1. 1DownloadThe data processing agreement is waiting in your online account.
  2. 2Fill it inFill in your company details and read through the agreements.
  3. 3Send it to usSend us the completed agreement and we’ll sign it.
  4. 4DoneThe agreements are in place before you share any customer data with us.

Everything properly documented.

The agreements covering your data and our services, all in one place.

Privacy statementWhich data we process, why, and for how long.Read the privacy statement Terms and conditionsThe terms for using Lightr and our services.Read the terms Data processing agreementWhat you and Lightr agree about your recipients’ data.How to arrange it

Questions about privacy.

Can’t find your question? Jacqueline will be happy to help you personally. 0342 781 008 info@lightr.nl See all FAQs
Where is my recipients’ data stored?

In the Netherlands.

How long do you keep addresses?

For as short a time as you like. The retention period is adjustable, with a minimum of 20 days; after that, personal data is anonymised. Want to change it? Just get in touch.

Do you enter into a data processing agreement?

Yes, with every customer whose customer data we process. You download it from your online account, fill it in and send it to us to sign.

What do you measure with the QR code?

Which card was scanned, and when. That shows you, recipient by recipient, who responded.

Can I use customer data for a card?

That depends on your relationship with the customer and your own privacy statement. If in doubt, talk to your privacy adviser.

Can I send a card to someone who has unsubscribed from my newsletter?

For an existing customer, usually yes. The email opt-in under the Dutch Telecommunications Act doesn’t apply to post, and unsubscribing from your newsletter relates to email. If someone objects to your advertising in general, or to receiving post, you stop. Mention in your privacy statement that you also contact customers by post.

And people who are not yet customers?

Stricter rules apply here. For consumers who aren’t customers, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) assumes consent is required, and you always check Postfilter (the Dutch opt-out register for addressed post) first: don’t send advertising mail to anyone listed in it. Advertising mail to consumers should refer to Postfilter. Post to business contacts falls outside Postfilter. If you’re unsure about your situation, talk to your privacy adviser.

Who can a recipient contact with a question about their data?

You. You’re the data controller and Lightr is the processor: we only process what you supply, and we help you with requests, such as deletion requests.

Who can I call with a privacy question?

Call 0342 781 008 or email info@lightr.nl.

Questions about privacy or GDPR?

Get in touch and we’ll talk it through with you.

  • Storage in the Netherlands
  • Adjustable retention period
  • Data processing agreement with every customer

Get in touch Read the privacy statement